F.A.Q

FAQ - Obskurian

1. What is Obskurian?

Obskurian is a brand that caters to the bold, the dark, and the unapologetic. We create gothic-inspired fashion, jewelry, and accessories for those who live on the edge — goths, alts, and ravers. Our products are designed for those who embrace the night and are proud to live outside the norms.

2. Are Obskurian products vegan-friendly?

Yes! All of our products are made with vegan-friendly materials, ensuring you can embrace your dark side while staying true to your values.

3. What materials do you use for your products?

We use high-quality, sustainable materials like blackened metals, obsidian, and premium fabrics, designed to give you an edgy look without compromising the planet.

4. Do you ship worldwide?

Yes, we offer worldwide shipping, so no matter where you are, you can join the Obskurian movement. Shipping times may vary based on your location.

5. How can I track my order?

Once your order ships, you will receive a tracking number via our website. You can use this Tracking to track your parcel's journey to your doorstep.

6. Can I change or cancel my order?

We process orders quickly, but if you need to change or cancel, please contact us within 24 hours of placing the order. After that, we cannot make any changes once it's been dispatched.

7. What is your return policy?

We accept returns within 30 days of receiving your order. Items must be unused, undamaged, and in their original packaging. To initiate a return, contact us via email at contact@obskurian.com.

8. Can I exchange an item?

We do not offer direct exchanges. If you need a different size or product, please return the original item and place a new order.

9. How do I contact customer service?

You can reach our customer service team at contact@obskurian.com. We're here to help with any inquiries, issues, or concerns.

10. How do I find my order number?

Your order number will be in the confirmation email we send after you make your purchase. You can also find it by logging into your Obskurian account under your order history.

11. What payment methods do you accept?

We accept all major credit and debit cards, PayPal, and other secure payment options.

12. Do you offer next-day delivery?

Currently, we do not offer next-day delivery. However, we aim to get your order to you as quickly as possible based on your location.

13. Do you offer discounts or promotions?

We occasionally run promotions or offer discounts to our email subscribers and followers on social media. Stay connected to be the first to know about special deals!